We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 6-35 business days from the date that it is placed.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends.
SHIPPING TO USA
FREE for orders over US$49.00
FREE for orders over US$99.00
Note: Orders shipped to Puerto Rico, Virgin Islands, Hawaii, Guam and Alaska cannot be delivered via express.
* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
* Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
International (10-35 working days)
While we make every effort to ensure your order is well packed, we fully appreciate that damages sometimes do occur during transit. If this has happened, simply email a picture of the damaged item to email@example.com within 7 days of receipt, and we will be happy to send a replacement where possible.
If the item is no longer available, we will instead issue a full refund.